Frequently Asked Questions

We do, however this is only on pre-selected and personalised hampers. You can also add a wicker basket to your order for an additional cost when you choose 1-5 of our eligible items.

Yes, you can add a personalised messaged when you purchase a personalised hamper.

If you placed one order, then your items should arrive together. However, for furniture or slightly larger items, these may arrive slightly later. Please contact us and we will be able to help you.

Unfortunately, once you have made an order you are no longer able to make any further changes.

Please visit our contact page and get in touch. Our team will be able to help you.

Please check your junk and spam folders, however if you still haven’t received confirmation then visit our contact page and get in touch. Our team will be able to help you.

All of our products are unique, therefore may very slightly in colour. However, if you are unhappy with your order please get in touch and we will be able to help.

We’re very sorry that your item is damaged. Please contact us and we will be happy to help.

If you have provided the wrong address, please contact us as soon as possible and we will do our best to change this for you.

Yes, your items should arrive together.

Unfortunately, once you have placed an order you are unable to cancel it. 

Yes. Simply log in to your account, click ‘orders’ and you will be able to track the progress of your order.

Yes, you can. Simply add your voucher or discount code to the ‘discount and vouchers’ box at checkout. 

Please check the progress of your order using the ‘track my order’ function. If you’re still experiencing issues, please get in touch and we will do our best to help you.

All of our products are designed in England and crafted by our worldwide partners.

No, our lighting products will not include bulbs.

Yes, we send invoices with all orders.

Currently, we only ship to the UK.

You order should arrive within 3-5 working days.

Please take a look at our delivery and returns policy for delivery charges for all items and lead times.

Our couriers will leave a card to inform you of the attempted delivery and you can contact them to re-arrange a delivery at a more appropriate time. 

Please take a look at our delivery and returns policy.

Unfortunately, this is not a service we currently offer.

Please visit here to view all information regarding COVID-19.

Due to COVID-19 and social distancing, there are less staff working in our warehouses in order to follow government guidelines. However, we are working hard to get all orders delivered as soon as possible.

We are making sure we are following all government guidelines by offering a contact-free delivery. Please click here to view all information regarding COVID-19.

Yes. Thanks to our contact-free delivery service, everybody can accept their deliveries safely. Please visit here for more information regarding COVID-19.

Apple Pay, Google Pay, PayPal, Klarna - Pay in 3 instalments, Klarna - Buy now pay in 30 days, Credit Card, Debit Card

If you’re having issues with payment, please contact us and we will be able to help you.

We don’t currently have any stores, however, please keep an eye on our website and social media for any news regarding our pop-up shops.

If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow the retailer's return instructions and make sure to keep the tracking number of your return. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as the retailer has registered your return, we will send an adjusted invoice.

You do not need to pay for goods that are received damage, broken or faulty. Follow the retailers dispute instructions and make sure to “Report a problem” in your Klarna account to pause your statement until you’ve resolved the dispute with the retailer. As soon as the retailer has registered your cancellation or your return, the refund will be processed within 5-7 business days.

You do not need to pay the statement until you have received your order. Contact the retailer for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.

If your statement does not match your order details, please contact the retailer directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.

Your payment is due 30 days after the item is shipped. Klarna will alert your before payment is due to help remind you to pay on time. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 30 days’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

Klarna will automatically attempt to collect your second instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date Klarna will make a further attempt to automatically collect payment 7 days later and again 7 days afterwards. Should this last payment attempt fail, Klarna will add the failed amount to your final instalment. Klarna will automatically attempt to collect your final instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date Klarna will make a further attempt to automatically collect payment 7 days later and again 7 days afterwards. Should this last payment attempt fail Klarna will issue you with a statement for the full outstanding order amount which will become payable 15 days later. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 30 days’ or ‘Pay in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.